Tom Delonge and Angels and Airwaves have just played their first acoustic show at Hardrock Cafe – Bali last night and I still remember one of their hit single called The Adventure. For me, this writing is about an adventure that keeps coming to me over and over again when we deal with governmental matters in the country – Indonesia.
How many of us still remembered those days when registration processes and procedures seemed so complicated especially in governmental area? Some say those days are long gone and I personally so but unfortunately, I do not completely agree with it. Several months ago, I was in a registration process of my company's legality and uncountable silly/unimportant issues showed up unbelievably. It was really such a waste of time for me so that I thought I better tried to make an excuse. Today, this morning, I was again about to apply something that involved myself and another governmental institution and similar thing happened. Frankly, I was badly forced to speak up! The time is really over, mate!
As I mentioned earlier, yes these things happened in different locations but why does the same case keep occurring again, again, and again? Where is the learning process here? Does sitting as a staff in a public service provider completely dressed with so-called professional uniform make they think they are cool enough for not doing things they are supposed to? Does the company recognize a thing named CRM? Aren't the governmental companies big enough to perform such task?
This country possesses the key to them to manage all resources owned by the country but where is the real practise of that responsibility? Let's take an example of PLN – a national company that takes care of electricity supply in Indonesia. When recently they are running out of supply, as an institution that is supposed to somehow produce and manage the electricity supply, they simply say sorry that the supply is limited and please be wise in using it. What an excuse?!? Isn't it a shame for PLN to know that an isolated village in the Central Java manages to produce the electricity supply for their own through a small generator in the river around them? If a small river can lighten a village, our country have plenty of water resources to be used. Do not say sorry so easily if professionalism is really the main priority in the business. Professionalism never says sorry, it always gives better solutions in order to satisfy its clients all the time. Therefore, if the company is really making progress and taking any action, please be quick and real. Don't laugh on small things people have done in order to produce electricity as those small things become bigger in many cases and the company still says “can't” up until now.
Back to the story about administration and transparency. From all I have been seeing in the real practise, administration processes are still complex. I do not say complexity is bad thing to implement but then being transparent may help public service sectors more realistic as customers will know better what they can expect – nothing more and nothing less. Is the transparency purposely hidden so that the company can still have a clue to shoot back their customers when they complain? There is a funny fact I have encountered when a staff pointed a manager of one of their partners to support his argument. Does inviting other party mean transparent to them? Foolishly, I do not really care who and/or what kind of manager I am talking to. As long as I found something wrong in practise, I will absolutely enquire and I think it is pretty fair.
How many of you ever realize that this kind of issue may lead into bigger problem? How many of you ever been discriminated by any other races in our country? Chinese will only making business in a conducive environment with other Chinese and so on. What's the cause of it? This might be one of them!! Regardless who and/or what our ancestors were, it is the point I used to mentioned where Indonesians eventually start killing Indonesians.
No more negotiation in maintaining public services, be wise in terms fairness is the only way to go. Open your eyes and try to think from other perspective. Open your eyes and start dreaming if dream is something that leads you to success. Last but not least, I am speaking up this way is not because my nationality is gone or whatsoever. Yes, I do not like my country to be this way and I want it other way around. In other words, I want my country to be better so I welcome any critics, supports, or any other suggestive feedbacks. Long live, Indonesia!!
“ I wanna have a same last dream again.. “ - The Adventure, Tom Delonge – Angels and Airwaves.
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Kindest regards,
I Made Brian Kusumawan
B.Sc. (Hons) BIS, B.Sc. (Hons) IS
An ordinary kid who has been dreaming of better Indonesia
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